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Hotel Stars - See Below:
Bed &Breakfast Stars - Scroll Down
For hotels, star ratings from one to five are used to assess the standard of quality
you can expect.
These hotels are not rated by any official body, but you will find that most are
small Hotels that offer exceptional levels of comfort and a more personal service
than branded hotel chains.
At this level, staff are polite and courteous and provide informal yet competent
service. The majority of rooms are en suite and there is a designated eating area
with a reasonable choice of food and wines available.
Staff are smartly presented and provide competent, often informal, service. All
rooms are en suite and have a TV. There is at least one restaurant or dining room
with a substantial choice of food and wine available.
Staff will be skilled in responding to guests' needs, and there will be a dedicated
receptionist on duty. All rooms are en suite and have remote-control TV and direct-dial
telephone. There is a restaurant open to residents and their guests and a bar or
lounge serving drinks.
A formal, professional service is provided and staff anticipate and respond to guests'
needs. Reception is staffed 24 hours a day, with porters available on request. Bedrooms
offer superior quality and comfort than at the three-star level; en suite bathrooms
have high-quality toiletries. Services such as porterage, 24-hour room service,
laundry and dry-cleaning will be available, and the restaurant demonstrates a serious
approach to cuisine.
Flawless guest services and professional, attentive staff are a must at this level.
Accommodation throughout the hotel is spacious and luxurious, with impressive interior
design and immaculate furnishings. En suite rooms offer exceptional quality and
provide extras such as bath sheets and robes and an evening turn-down service. The
restaurant produces dishes created with a high level of technical skill, complemented
by superior wines.
Bed and Breakfast / Guesthouse
Ratings
Bed &Breakfast accommodation is assessed in a different way to hotels, with the
emphasis on guest care and quality rather than provision of extra facilities. Establishments
are awarded a star rating from one Star at the simplest level to five Stars at the
luxury end, based on an assessment of cleanliness, service, bedroom comfort, bathroom
facilities and the standard of food.
You can expect to find the following minimum standards at all Star levels:
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Friendly, professional check in and check out, with a properly prepared bill
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Comfortable rooms equipped to modern standards
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Furniture and soft furnishings in good condition. Bedding and towels changed for
each new guest and at least weekly if the room is taken for a long stay
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Adequate storage, heating, lighting and a sufficient hot water supply
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Full, cooked breakfast, but if this is not provided, the fact must be advertised
and a continental breakfast given instead
Lodging-World encourages the use of the Hotel Industry Voluntary Code of
Booking Practice, which aims to ensure that, as guests, you know how much you'll
have to pay and what services and facilities will be included, before you enter
into a financially binding agreement.
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